Newsletter

OPI – How to talk when you can’t speak

Q: How can you communicate with ethnic employees, customers, suppliers or contractors - here or abroad - if they speak no or limited English and if you don't speak their language? A: With OPI, Over-the-Phone Interpreting! Working 24/7, our OPI service empowers you to speak within seconds using a vetted, professional and confidential interpreter in… Continue reading

Keep your Key, a Room with a View, an Alarming Bellhop and Keep your Coat on – it’s Friday Funnies

The summer heat is fading, and cool evenings signal the arrival of autumn. Leaves are beginning to turn shades of crimson and rust, soon to scatter across yards and sidewalks. September ushers in many delightful seasonal celebrations, including some you may recognize each year: National Overthinkers Day Talk Like a Pirate Day National Sit with… Continue reading

Taboos and Talking: How NOT to Communicate

Communication is often more than words. It can also involve gestures, silence or cultural taboos—especially important when interacting with ethnic groups or people abroad. For example: In Thailand and Muslim countries, pointing the soles of your shoes or feet at another person is extremely offensive. That means not to sit cross-legged. Since you don’t know who… Continue reading